This Privacy Policy describes how MileHigh Appliance Repair collects, uses, shares, and protects information obtained through this website and through communications related to appliance repair and service requests. By accessing or using this website, submitting a call request or service request form, calling us, emailing us, or otherwise communicating with us about services, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process transactions, payments, or credit card information. Information submitted through the website, including through any call request or service request form, is transmitted to us by email for follow-up and service-related purposes.

We may collect personal information that you voluntarily provide when you contact us by phone, email, text message, or through a website form. This information may include your name, phone number, email address, street address, city, ZIP code, appliance information, service details, scheduling preferences, and any other information you choose to provide in your message or request.

We may also collect records of your communications with us, including emails, text messages, voicemail messages, call details, service inquiries, appointment requests, and related correspondence, to help us respond to you, provide service, maintain business records, improve operations, and address follow-up issues.

In addition to information you directly provide, we may collect certain non-personal or automatically collected information when you visit the website. This may include browser type, device type, operating system, IP address, approximate location information derived from IP address, pages viewed, dates and times of visits, referring website addresses, time spent on pages, clickstream data, and similar browsing or technical information.

We may use cookies, web beacons, pixels, server logs, and similar technologies to collect non-personal browsing data and website usage information. These technologies help us operate the website, understand visitor behavior, improve website functionality, analyze traffic, enhance user experience, and support marketing or service communications. By using the website, you understand and agree that such non-personal data may be collected for these purposes.

You may be able to control certain cookie settings through your browser or device settings. However, disabling cookies or similar technologies may affect the functionality, performance, or convenience of certain website features.

We use collected information for legitimate business and operational purposes, including responding to inquiries, scheduling service, confirming appointments, communicating about appliance repair needs, sending service-related updates, improving our website and customer experience, maintaining records, preventing misuse, troubleshooting technical issues, and supporting internal administration.

By calling us, submitting a service request, submitting a call request form, emailing us, or otherwise contacting us regarding services, you expressly agree that we and our partners may contact you by phone, email, or text message for service-related purposes. These purposes include responding to your inquiry, discussing repair needs, scheduling and confirming appointments, providing status updates, coordinating service, obtaining additional information, and handling related customer service matters.

Your consent to receive service-related calls, emails, or texts applies to the contact information you provide to us and to any updated contact information you later provide in connection with your request or service needs. You understand that communications may be made by us or by trusted partners acting on our behalf or assisting with operational or service needs.

We may share your information with trusted partners, contractors, service providers, dispatch personnel, technicians, communication providers, website support providers, analytics providers, and other parties that assist with operational, administrative, scheduling, customer service, marketing support, or service fulfillment needs. By contacting us or submitting information through the website, you acknowledge and agree that your information may be shared with such trusted partners as reasonably necessary for business operations and service-related purposes.

We do not state that we sell payment information because this website does not process transactions or credit card information. However, information you provide may be disclosed or transferred as part of ordinary business operations, to support service delivery, to comply with law, to protect rights or property, to enforce agreements, to detect or prevent fraud or misuse, or in connection with a merger, acquisition, restructuring, sale of assets, or similar business transition.

We may disclose information when we believe in good faith that disclosure is appropriate to comply with applicable law, regulation, legal process, subpoena, court order, or governmental request; to protect the safety, rights, or property of our company, customers, users, partners, or the public; or to investigate potential violations, fraud, abuse, security issues, or technical problems.

We take reasonable measures intended to help protect information against unauthorized access, disclosure, alteration, or destruction. However, no website, email transmission, electronic communication, or storage system can be guaranteed to be completely secure. Because form submissions are sent by email, you understand that email may not always be a fully secure method of communication, and you submit information at your own risk.

You should not submit sensitive personal information through the website unless necessary for your service request. Because the website does not process payments, please do not send credit card information through the website forms or by email.

We retain information for as long as reasonably necessary for business, legal, operational, customer service, dispute resolution, recordkeeping, enforcement, and compliance purposes, unless a longer retention period is required or permitted by law.

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 through the website. If information is believed to have been submitted by a child under 13, we may take reasonable steps to delete it when appropriate.

Depending on your state of residence, you may have certain privacy rights under applicable law, such as rights relating to access, correction, deletion, or certain limitations on the use of personal information, subject to legal exceptions and verification requirements. We will consider and address requests as required by applicable law and as reasonably appropriate in light of the nature of our business and records. To opt out of future marketing or non-essential communications, you may call (720) 407-7762. Service-related communications regarding an active inquiry or requested service may still be sent or made as necessary.

If you no longer wish to receive text messages or emails from us that are not necessary to complete or manage a requested service, you may reply with a customary opt-out instruction where applicable or contact us through the opt-out phone number listed in this Privacy Policy. Opting out of certain communications may limit our ability to provide updates or coordinate requested services.

This website may contain or rely on tools, content, or services provided by third parties. We are not responsible for the privacy, security, content, or practices of third-party websites, platforms, or services that may be linked to, embedded in, or used in connection with this website. Your interactions with third-party services are governed by their own terms and policies.

By using this website or contacting us regarding services, you agree that any dispute, claim, or controversy arising out of or relating to the website, any information submitted through the website, communications with us, or the services requested or provided shall first be addressed exclusively through direct negotiation. You agree to waive any right to sue or take legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, you further agree that the maximum total compensation, damages, recovery, or liability available for any claim arising out of or relating to the website, your use of the website, any communications, any service request, or any services shall be limited to $100 in the aggregate.

To the fullest extent permitted by applicable law, each party shall bear its own legal fees, costs, and expenses in connection with any dispute, claim, disagreement, or controversy related to the website or services, regardless of outcome.

Your use of the website, submission of information, or contact with us constitutes your acknowledgment and acceptance of this Privacy Policy and the terms described in it. If you do not agree with this Privacy Policy, you should not use the website or submit information through it.

We may update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website features, or operational needs. Any updated version becomes effective when posted on the website. Your continued use of the website or continued communications with us after changes are posted constitutes your acceptance of the revised Privacy Policy.

If any provision of this Privacy Policy is found to be invalid, unenforceable, or unlawful, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

This Privacy Policy is intended to describe our online information practices and related communication practices in connection with this website and service inquiries.